Non-arrival, damage to baggage. Lost (forgotten) items

Non-arrival of  baggage

If  after baggage claim from your flight you do not find your baggage, you have to:

• without leaving the customs arrival area of ​​the airport, contact the employee via the direct line at the Lost&Found baggage tracing counter (if you arrived on an international flight);
• without leaving the baggage claim area, go to the Lost&Found baggage tracing counter (if you arrived on a domestic flight).

In most cases, baggage is sent by the carrier within five days after notification of non-arrival of baggage.

Damage to baggage

If upon receipt of your baggage you find any defects in it (the baggage is damaged or some of its contents are missing), you have to:

• without leaving the customs arrival area of ​​the airport, contact the employee via the direct line at the Lost&Found baggage tracing counter (if you arrived on an international flight);
• without leaving the baggage claim area, go to the Lost&Found baggage tracing counter (if you arrived on a domestic flight).

If these conditions are not met, the decision to draw up a report is made by the carrier.

Lost (forgotten) items

If you lost any items at the airport, please also contact the baggage tracing service by the following phone number +7 (347) 229-56-40.

The issuance of lost items is carried out on the 1st floor of the domestic airlines terminal in the Lost&Found:

-  from 08:00 to 12:00

- from 20:00 to 23:00.