Due to road work in progress along Ufa-Airport highway heavy traffic jams are possible. Passengers are advised to leave for the airport sufficiently in advance of the scheduled flight departure time to avoid being late for the flight
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24-hour call center

Mystery passenger

How to become a "Mystery passenger"?

Step 1. Get the application form by sending a request in a free form to the following e-mail address Also the application form can be downloaded from the website in this section, or you can  get it at  the information desk of our airport.

Step 2.  While departing and arriving via Ufa International airport fill in each piece of the questionnaire. Photos illustrating your appreciation are always welcome, it will help us to address immediately the shortcomings.

Step 3. The completed form can be left at the information desk of the domestic flights terminal (Terminal 1), or scanned and sent by e-mail to the following address:

Please note that questionnaires are considered valid only with the specified contact details and flight number.

Bonuses for "Mystery passengers"

The most active participants of the "Mystery passenger" program will receive gifts: souvenirs and certificates for free services at the Business Lounge of Ufa airport".

Still have questions? Contact us by sending a message to the following email address: 

* Participating in the "Mystery passenger" program, you consent to the processing of your personal data.

Download the application form of the "Mystery passenger" program

Fill in the form online