Damaged and lost baggage
If you have received your baggage in bad order, or it is damaged or some of its content is missing you can appeal to the airport agent presenting during the baggage receiving process, they will explain you the order of further actions.
With the claim about the damage baggage address to:
- the airport arrival customs zone (if you have come from abroad);
- delivery baggage area (if you have come by domestic airline).
If you fail to comply with the rules, the decision about the claim will be taken by your air carrier.
The damage of the baggage can be visible or invisible and there can be the damage of contents of the baggage. Only visible damages can be compensated to the passenger. At a detection of the damage of the baggage the passenger shall apply to the agent of the delivery baggage area and follow him/her to complete of the relevant documents.
If you didn’t find your baggage by the end of baggage receiving process, please address to the airport staff where you will be advised what to do next. Mostly the baggage is sent to the passenger by the air carrier within 5 days after your claim about you lost baggage.
You can get the necessary information about baggage search process by phones:
(around the clock).